FAQS

Frequently Asked Questions

1. I just ordered a chair, how long will it take for me to receive it?

All of our chairs are one-of-a-kind and made to order. Each chair is handcrafted -the wood is cut, sanded, assembled, and finished here in our little backyard workshop. The back is then sewn, and your order is packaged and sent off to you.

Once your order is placed it typically takes 6 weeks for your order to be completed (+standard shipping time). We appreciate your patience and promise the wait will be worth it! :)

2. What about rush orders?

SOON! We will be offering rush orders very very soon! 

3. What is the turn around time for a custom crochet item (i.e. crochet bag)?

We love creating custom crochet items and working with our customers! :)

The time it takes to process, create, and ship your custom crochet item depends on the style, size of the product, and if we have the materials (i.e. color) in stock. On average, custom items take 1-2 weeks to be processed, created, and shipped. If you are in need of a more specific time frame, please contact us here, with your order number and information and we will get back to you as soon as possible.

4. I have received my product and it was damaged, what can I do?

Please see our Shipping & Returns page for information on damaged products. 

5. Do you have a warranty available on your products?

We do! Please see our Shipping & Returns page for more information on our warranty policy.

6. What type of wood do you use for your chairs?

Great question! We use a variety of wood for our chairs: Poplar, Pine, Douglas Fir, and White Oak are currently in our stock pile. We prioritize using reclaimed wood and take pride in that all of our chairs have a story.

At this time, we are using Poplar that was gifted to us by a friend, Pine and Douglas Fur that was donated to us by a local lumber yard, and White Oak that use to be a bar ! 

If you want specifics on your particular chair, a detailed description of the wood used for each product can be found under the ‘materials’ section.

7. What type of finish do you use to seal & protect your chairs?

After experimenting with a variety of finishes for our chairs, we finally found one that we LOVE and that is not harmful to our customers or the planet. We use a non-toxic, eco-friendly, tung oil finish to seal and protect our chairs. 

8. Your yarn is bitchin’, what is it made out of?

We LOVE our yarn and have experimented with many different fibers. Typically, we do our best to use yarn made from natural fibers (i.e. cotton and wool). Each handmade crochet items will have a detailed description of the yarn/fiber under the ‘materials’ section.

We source our yarn from a variety of small businesses on Etsy :)

7. We want to sell your chairs and bags in our store, do you wholesale your products?

Yes, we wholesale our products! If you are a business or company that is interested in featuring one or more of our products, please contact us at our email: info@dreamersandfools.com for our list of wholesale product & price list.